Returns & Exchanges
At VICINITY, we want you to be completely satisfied with your purchase. If your items aren't the perfect fit, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition with tags attached.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging and securely seal the box, ensuring all original tags and labels are included.
Ship the Return
Print the prepaid shipping label provided by the portal and drop off your package at any authorized courier location.
Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing